Sustainability at Blum Stakeholders Description Customers With our products and services, we aim to deliver lasting benefits and added value for our customers around the world. We are committed to developing sustainable products with a highly functional, durable and aesthetically pleasing design. We therefore maintain personal contact and regular communication with our customers to ensure we are best placed to understand their needs and develop solutions in collaboration with them. Frequency of interaction: ongoing or ad hoc Dialogue format: customer consultations, real-life kitchen observations, audits, complaints handling Employees Our employees are the driving force behind our company and central to our long-term success. We therefore seek to maintain open, honest and equitable lines of communication with all our staff. If we are to achieve our collective goals and, at the same time, promote the personal development of each individual employee, we must create jobs that make sense for us as a business but are also challenging for our employees and give them a certain scope of influence. More detailed information about our approach can be found in the ‘Spotlight on our people’ chapter. Frequency of interaction: ongoing Dialogue format: employee information, employee events, day-to-day operations Owners As an international family company, we believe that sound environmental practices are ultimately good for business. We consider it our responsibility to look after both people and the planet and are committed to playing our part, not least because responsible and sustainable business practices are vital to the longterm future and financial independence of our company. Together, our Managing Directors hold a majority share in our parent company Blum Group Holding GmbH and, as the biggest shareholder, the Blum Private Foundation has a permanent seat on the Supervisory Board. This means the company owners are kept informed of any sustainability actions and business developments and can make strategic interventions where necessary. Frequency of interaction: regular Dialogue format: discussions, meetings, personal conversations at company premises Works council As the mouthpiece for the Blum workforce, the works council is actively involved in the company’s sustainability efforts. Frequency of interaction: ad hoc Dialogue format: employee events, provision of information, advisory support Suppliers/strategic partners Our suppliers and strategic partners have an important interest in and major influence over Blum’s business activities. We are committed to building long-term business partnerships where all partners are considered equal and work together to develop solutions and accelerate innovation and research. We expect our partners to share our sustainable approach and commitment to environmental, social and governance (ESG) standards and work together with them to promote these standards across our value chain. Frequency of interaction: regular Dialogue format: annual reviews and employee development dialogues, discussions, training, supplier surveys and audits 24 © Copyright by Blum
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