Social responsibility Employee satisfaction As a value-driven company, we take our responsibilities with regards our employees very seriously. We believe in maintaining an open dialogue with all staff and supporting them from the very start to the very end of their employment. It matters to us that every one of our employees feels content at work because their satisfaction is what makes us an attractive employer and ultimately determines the success of our business. Employee satisfaction levels depend on a number of interrelated factors across several areas. We have introduced appropriate measures and initiatives across all these areas. For instance, the focus of our apprenticeship programme is on trainees’ all-round development; in addition to successfully completing their training, we want our apprentices to have opportunities for personal development, since we believe this is a key factor in maintaining their sense of satisfaction at work. Likewise, we apply the same all-round approach when developing our internal and external training opportunities and encouraging employees to develop their leadership and management skills. In addition to training opportunities, we have also taken steps to improve employee satisfaction in several other areas. For instance, our employee app provides employees with a central platform where they can access day-to-day services, such as viewing a digital copy of their payslip or ordering a light meal or snack at work. ➔ GRI 3-3 Key measures and initiatives: – Personal development plan (Blum Path) – Comprehensive apprenticeship training – Extensive HR services – Attractive benefits package – Permanent employment contracts – Open internal communication (including from Management Board) Staff turnover and retention are both key indicators of employee satisfaction. Blum’s performance under both these metrics demonstrates that it is considered a reliable and desirable employer that people can rely on for job security, including in times of uncertainty and crisis (pandemic, inflation and cost of living crisis). Likewise, average length of service for permanent employees is another good indicator of employee satisfaction. Many Blum staff have worked for us for years and their long service is testament to the strength of our company values in promoting loyalty, team spirit and a strong sense of identity with the Blum brand. Our position as an attractive employer and ability to offer job security are both key factors in overcoming the current challenges facing the employment market and responding to the impacts of demographic change and the shortage of skilled workers. That is why, in line with our values as family business, we consider the satisfaction of our employees to be one of our top priorities. Length of service 10+ years 15+ years 20+ years 25+ years Average employee retention rate in % 44% 33% 20% 11% 67
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