Sustainability at Blum Stakeholders Description Customers With our products and services, we aim to deliver lasting benefits and added value for our customers around the world. We develop sustainable products with a highly functional, durable and aesthetically pleasing design. We therefore maintain personal contact and regular communication with our customers to ensure we are best placed to understand their needs and develop solutions in collaboration with them. Frequency of interaction: Dialogue format: Ongoing or ad hoc Customer consultations, real-life kitchen observations, audits, complaints handling Employees Our employees are the essential building blocks of our corporate strategy and the driving force behind the sustainable development of our company. We therefore seek to maintain open, honest and equitable lines of communication with all our staff. If we are to achieve our collective goals and, at the same time, promote the personal development of each individual employee, we must create jobs that make sense for us as a business but are also challenging for our employees and give them a certain scope of influence. More detailed information about our approach can be found in the "Spotlight on our people" chapter. Frequency of interaction: Dialogue format: Continuous Employee information, employee events, day-to-day operations Owners As an international family company, we believe that sound environmental practices are ultimately good for business. We consider it our responsibility to look after both people and the planet and are committed to playing our part, not least because responsible and sustainable business practices are vital to the long-term future and financial independence of our company. The Executive Board regularly informs the company owners of any actions and business developments that relate to sustainability, facilitating the introduction of strategic interventions where necessary. Frequency of interaction: Dialogue format: Regularly Discussions, meetings, personal conversations at company premises Works council As the mouthpiece for the Blum workforce, the works council is actively involved in the company's sustainability efforts. Frequency of interaction: Dialogue format: Ad hoc Employee events, provision of information, advisory support Suppliers / strategic partners Our suppliers and strategic partners have an important interest in and major influence over Blum's business activities. We are committed to building long-term commercial partnerships where all partners are considered equal and work together to develop solutions and invest in innovation and research. We expect our partners to share our sustainable approach and commitment to environmental, social and governance (ESG) standards and work together with them to advance these standards across our value chain. Frequency of interaction: Dialogue format: Regularly Annual development dialogues, discussions, training, supplier surveys and audits 22 © Copyright by Blum
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