Social responsibility Employee satisfaction As a value-driven company, we take our responsibilities with regard to our employees very seriously. We believe in maintaining an open dialogue with all staff and supporting them from the very start to the very end of their employment. It matters to us that every one of our employees feels content at work because their satisfaction is what makes us an attractive employer and ultimately determines the success of our business. Employee satisfaction levels depend on a number of interrelated factors across several areas. We have devised and introduced appropriate measures and initiatives across all these areas. For instance, the focus of our apprenticeship programme is on the trainees' all-round development. In addition to successfully completing their training, we want our apprentices to have opportunities for personal development, since we believe this is a key factor in maintaining a sense of satisfaction at work. Likewise, we apply the same all-round approach when devising our internal and external training opportunities and encouraging employees to develop their leadership skills. In addition to training opportunities, we have also taken steps to improve employee satisfaction in several other areas. We have developed our own employee app which makes it easy to access everyday services. For example, employees can access their digital payslip, apply for holiday via the intranet, and so on. ➔ GRI 3-3 Key measures and initiatives: – Personal development plan (Blum Path) – Comprehensive vocational training – Ex tensive HR ser vices – At tractive benefits package – Permanent employment contracts – Open internal communication (including from the Executive Board) Staff turnover and retention are both key indicators of employee satisfaction. Blum's performance under both these metrics demonstrates that it is considered a reliable and desirable employer that people can rely on for job security, including in times of uncertainty and crisis. Likewise, average length of service for permanent employees is another good indicator of employee satisfaction. Many Blum staff have worked for us for years and their long service is testament to the strength of our company values in promoting loyalty, team spirit and a strong sense of identity with the Blum brand. Our position as an attractive employer and ability to offer job security are both key factors in overcoming the current challenges facing the employment market and, for example, responding to the impacts of demographic change and the shortage of skilled workers. That is why, in line with our values as family business, we consider the satisfaction of our employees to be one of our top priorities. Length of service 10 – < 15 years 15 – < 20 years 20 – < 25 years ≥ 25 years Average employee retention rate in % 15 % 11 % 10 % 11 % 61
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